News & views: June 24 2020
News & Views features key articles and reports from the fast-changing payments & e-commerce ecosystem. In this selection, we include articles exploring the shift in consumer spending habits and innovation in financial services.
Financial Times: Visa predicts ‘permanent’ shift in consumer spending habits
This interview with Visa’s European chief executive Charlotte Hogg outlines some of Visa’s thinking on which consumer behaviours will stick, as lockdown restrictions ease around the continent.
Accenture: How will Covid-19 change the retail consumer?
On a similar theme, Accenture researchers examine data that shows how behaviour is changing, and which changes are likely to be permanent, as consumers and retailers adjust to their new realities.
Sifted: How the Covid-crisis will change financial services
Diana Biggs, head of innovation at HSBC's global private banking arm, lays out some of the real accelerators for innovation in financial services, and the increasing importance of digital communications tech in response to Covid-19.
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